One of the key areas for which many customers are looking
for Business Intelligence (BI) support is in the area of administration
and issue management. Managed Services assist your organization
with worry-free BI availability, efficiency, and stabilization.
Tiga Solutions Group Managed Services help you deploy, optimize,
and manage your BI infrastructure regardless
of the complexity and size of your organization. We specialize in
ensuring that your BI platform remains reliable and delivers optimum
performance while staying up-to-date with the latest upgrades and
enhancements.
We provide unique support packages to assist your organization with
worry-free BI application availability, efficiency,
and stabilization.
Our specialized support packages include:
Application Support and Issue Management
We provide analysis, diagnosis, and resolution of reported end-user application
bugs and enhancements. Vendor case management includes: case creation,
tracking, and resolution. Compliance management is linked to end-user
administration. We also offer support for vendor negotiation and price optimization.
Administration Maintenance and Capacity Planning
Service pack installation and new product installation and upgrades. This
includes additions, deletions, changes to user logins, and application and
data security definitions and management. We offer audit tracking of actual
software usage, license tracking, and compliance management.
Tiga Solutions Group realizes that each BI deployment has unique specifications
and requires individual attention based on client requirements.
Our flexible approach to administration and issue management allows
your team to concentrate on what you know best. Our extensive experience
with data warehousing applications and BI infrastructure management
help you maximize performance while minimizing costs.
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